Professional salon care for thinning, dry and changing hair—without shame, confusion or one-size-fits-all treatments.

DEPOSIT POLICY

A deposit may be required to reserve your appointment and will be applied toward your service balance. Deposits are nonrefundable because appointment time is reserved specifically for you. With at least 24 hours’ notice, an eligible deposit may be transferred one time to a rescheduled appointment. A new deposit may be required after a late cancellation, missed appointment or second rescheduling.

CANCELLATION AND RESCHEDULING POLICY

Please cancel or reschedule at least 24 hours before your appointment. Changes made with less than 24 hours’ notice may result in the loss of your deposit and a $30 late-cancellation fee. A new deposit may be required before another appointment can be booked. Repeated cancellations or rescheduling may require prepayment for future services.

NO-SHOW POLICY

An appointment is considered a no-show when a client does not arrive and has not contacted the salon before the scheduled time. No-shows will forfeit their deposit and must pay a $30 no-show fee before booking another appointment. Repeated no-shows may require full payment in advance or result in the loss of online-booking privileges.

LATE-ARRIVAL POLICY

A 15-minute grace period is allowed. Please contact me as soon as you know you will be late. Depending on the remaining appointment time, your service may need to be adjusted or rescheduled to avoid inconveniencing the next client. Arrivals more than 15 minutes late may be treated as a late cancellation, and applicable fees may apply.

DETANGLING FEE

Please arrive with your hair thoroughly detangled unless your selected service specifically includes detangling. If additional detangling takes more than 10 minutes, a $50 fee may be added to your service. Severely tangled or matted hair may require a separate appointment and additional charges based on the time and care required.

COLOR-SERVICE CONSULTATION REQUIREMENTS

A consultation is required for new color clients, corrective color, major color changes, highlights and other customized color services. During the consultation, we will discuss your desired result, current hair condition, previous color and chemical history, maintenance expectations and estimated pricing.

Please disclose all previous color, relaxers, smoothing treatments, henna, metallic dyes and at-home chemical services. A strand or patch test may be required. A consultation does not guarantee that the requested color can be completed in one appointment. The health and integrity of your hair will determine which services can be performed safely.

EXTENSION HAIR REQUIREMENTS

Extension hair is not included unless the service description specifically states otherwise. Clients must purchase the recommended hair type, brand, length and amount provided before the appointment. Hair should remain unopened until you have confirmed that it is correct.

Bringing the wrong hair, insufficient hair or arriving without the required supplies may result in a service adjustment or rescheduling. For the health of your hair and scalp, extension installations include shampooing and conditioning unless otherwise stated. Hair that appears used, damaged, unclean or unsuitable for the selected installation may not be accepted.

LOYALTY REWARD RESTRICTIONS

Clients earn one Healthy Hair Point after completing a qualifying salon service of $75 or more. After five qualifying appointments, the client receives a $15 Healthy Hair Reward toward the next qualifying service.

Consultations, deposits, fees, canceled appointments, missed appointments, product purchases and add-ons booked alone do not earn points. Rewards cannot be combined with coupons, promotions, VIP Tuesday offers or other discounts. Rewards have no cash value, cannot be transferred and must be redeemed through the client account associated with the same email address used for booking.

PHOTO AND VIDEO CONSENT

Hair By Tann may request permission to photograph or record portions of your service, finished hairstyle or client experience for educational, portfolio, website and social-media content. Participation is always optional.

Before recording or posting identifiable content, permission will be requested. Clients may choose one of the following:

• Face, hair and voice may be shown
• Hair may be shown without face or voice
• No photography or recording

Declining permission will not affect the quality of your service. You may also ask that recording stop at any time before the content is published.

MEDICAL SCALP-CONDITION DISCLAIMER

Hair By Tann provides cosmetic salon services and scalp-conscious hair care. I am a professional hairstylist and oil formulator, not a dermatologist, physician or trichologist. Salon consultations, scalp observations, treatments and product recommendations are not medical diagnoses or medical treatment.

Clients experiencing persistent itching, burning, pain, open sores, bleeding, unusual scaling, inflammation, sudden hair loss or other concerning symptoms should consult a licensed medical professional or dermatologist. A service may be modified, postponed or declined when the condition of the hair or scalp suggests that professional medical evaluation is needed. No salon service or product can guarantee hair growth or the treatment of a medical condition.